At Arka Clothing, we offer exchanges instead of returns or refunds. Please review this policy carefully before placing your order. Exchanges are subject to product availability and the conditions mentioned below.
Last updated: August 2026
Arka Clothing follows a strict no-return and no-refund policy. Orders once purchased cannot be returned for a refund, cancellation, or cash reimbursement.
Eligible products can only be exchanged in accordance with the exchange policy mentioned below.
Eligible products may be exchanged within the exchange period mentioned on the product page or order confirmation.
Exchanges are available for size or other eligible product variations, subject to availability.
The product must be unused, unworn, unwashed, undamaged, and in its original condition with all original tags, labels, packaging, and accessories intact.
Products that show signs of use, washing, alteration, damage, stains, perfume, or other wear may not be accepted for exchange.
For an exchange, customers can visit the Arka Clothing store located at Kamayaka, BSK 3rd Stage, Bengaluru.
Please carry the product in its original condition along with the order confirmation, invoice, or other valid proof of purchase.
Our store team will inspect the product before approving the exchange.
Exchange at the store is subject to product availability and applicable exchange conditions.
For online orders, contact us at [email protected] with your order number and the reason for the exchange.
Our team will provide instructions for completing the exchange.
The customer may be required to send the product back to us before the replacement product is dispatched.
Exchange requests are subject to availability of the requested size, color, design, or replacement product.
If the requested product or size is unavailable, Arka Clothing may offer another eligible option of equivalent value, subject to availability.
An exchange does not guarantee availability of a particular size, color, or product.
For exchanges requested due to size, color, preference, or any other customer-related reason, applicable shipping or exchange charges may be borne by the customer.
If an incorrect or damaged product is delivered due to an error on our part, please contact us as soon as possible. After verification, Arka Clothing may arrange the exchange as applicable.
If you receive a damaged, defective, or incorrect product, contact us immediately with your order number and clear photographs or videos of the product and packaging.
The issue will be reviewed by our team and, if approved, an exchange may be provided.
Claims for damaged or incorrect products should be reported promptly after delivery. Products that have been used, washed, altered, or damaged after delivery may not qualify.
The following products may not be eligible for exchange unless otherwise specified on the product page:
Customized or altered products, products marked as final sale, products without original tags or packaging, products that have been worn or washed, and products damaged after delivery.
All exchange requests are subject to inspection and approval by Arka Clothing.
If the returned product does not meet the exchange conditions, the exchange request may be rejected and the product may be sent back to the customer.
Orders are dispatched from Bengaluru, Karnataka.
Applicable shipping fees and any free-shipping thresholds will be displayed during checkout.
Once your order has been shipped, tracking details may be provided by email, SMS, or other available communication channels.
Delivery timelines depend on the destination, courier partner, weather, holidays, and other circumstances beyond our control.
Remote locations may require additional delivery time.
Arka Clothing is not responsible for delays caused by courier partners, incorrect delivery information, natural events, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate name, phone number, email address, and delivery address information at checkout.
Arka Clothing will not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
For online orders, email [email protected] with your order number, registered phone number, and reason for the exchange.
Alternatively, eligible customers may visit the Arka Clothing store at Kamayaka, BSK 3rd Stage, Bengaluru for an in-store exchange.
Please keep your invoice, order confirmation, or other proof of purchase available when requesting an exchange.
For questions regarding exchanges, shipping, or your order, contact Arka Clothing at [email protected].
Store: Arka Clothing, Kamayaka, BSK 3rd Stage, Bengaluru, Karnataka.
Arka Clothing reserves the right to update or modify this Exchange & Shipping Policy when necessary. Any changes will be reflected on this page with the updated date.
